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With Two-Step Verification enabled, even if someone gets hold of your password, they still cannot access your account — because every login requires an additional OTP code sent to your mobile. Setting it up takes under a minute.
How to do it: Log in to ji77 → click the profile icon in the top-right corner → select "Account Settings" → go to the "Security" tab → enable the "Two-Step Verification" option → a confirmation code will be sent to your registered mobile → enter it and save. From that point on, every login will require both your password and an OTP code.
Why does it matter? This is especially important for users who keep a balance in their account or regularly make deposits and withdrawals. If you use a public device or shared Wi-Fi, two-step verification adds an extra layer of protection.
How to do it: Log in to ji77 → click the profile icon in the top-right corner → select "Account Settings" → go to the "Security" tab → enable the "Two-Step Verification" option → a confirmation code will be sent to your registered mobile → enter it and save. From that point on, every login will require both your password and an OTP code.
Why does it matter? This is especially important for users who keep a balance in their account or regularly make deposits and withdrawals. If you use a public device or shared Wi-Fi, two-step verification adds an extra layer of protection.
After logging in, click on "My Account" or the profile icon in the top menu on the dashboard. You'll find two separate sections:
Betting History: A full list of your bets — when you placed them, which match, the stake amount, the odds, and the outcome. Filter by date: last 7 days, 30 days, or a custom range. You can also view bets separately by sport or market.
Transaction History: All deposit, withdrawal, and bonus credit details are stored here. You can view the date, amount, method, and status (completed / pending / cancelled) for each transaction.
Betting history is stored in the system for up to 90 days. If you need older data, contact support — a detailed report will be sent to you by email.
Betting History: A full list of your bets — when you placed them, which match, the stake amount, the odds, and the outcome. Filter by date: last 7 days, 30 days, or a custom range. You can also view bets separately by sport or market.
Transaction History: All deposit, withdrawal, and bonus credit details are stored here. You can view the date, amount, method, and status (completed / pending / cancelled) for each transaction.
Betting history is stored in the system for up to 90 days. If you need older data, contact support — a detailed report will be sent to you by email.
A ji77 account can be automatically locked for several reasons — multiple consecutive incorrect password attempts (typically 5), detection of an unusual login location, or the security system flagging suspicious activity.
How to resolve it:
1. On the login page, click "Forgot Password?" and enter your registered mobile number. Once you receive the OTP code, use it to reset your password — this process often unlocks the account automatically.
2. If that doesn't work, contact Live Chat directly. After verifying your identity (with your registered mobile number and a few details), a support agent will unlock your account.
3. If Live Chat doesn't resolve it, email support@ji77.world with the subject line "Account Locked".
In most cases, contacting Live Chat gets your account unlocked within 10 minutes.
How to resolve it:
1. On the login page, click "Forgot Password?" and enter your registered mobile number. Once you receive the OTP code, use it to reset your password — this process often unlocks the account automatically.
2. If that doesn't work, contact Live Chat directly. After verifying your identity (with your registered mobile number and a few details), a support agent will unlock your account.
3. If Live Chat doesn't resolve it, email support@ji77.world with the subject line "Account Locked".
In most cases, contacting Live Chat gets your account unlocked within 10 minutes.
There are two ways to deactivate your ji77 account — a temporary suspension or a permanent closure.
Temporary Suspension (Self-Exclusion): Log in → Account Settings → "Responsible Gaming" → "Account Break" → Set the duration (1 month, 3 months, 6 months, or 1 year) → Confirm. Your account will be completely inaccessible during this period. It will be reactivated automatically once the period ends.
Permanent closure: Email support@ji77.world directly with the subject line "Permanently Close Account". Include your registered mobile number and reason in the email. If there is any remaining balance at the time of closure, it will be refunded to your registered payment method.
For more details, Responsible Gaming View the page.
Temporary Suspension (Self-Exclusion): Log in → Account Settings → "Responsible Gaming" → "Account Break" → Set the duration (1 month, 3 months, 6 months, or 1 year) → Confirm. Your account will be completely inaccessible during this period. It will be reactivated automatically once the period ends.
Permanent closure: Email support@ji77.world directly with the subject line "Permanently Close Account". Include your registered mobile number and reason in the email. If there is any remaining balance at the time of closure, it will be refunded to your registered payment method.
For more details, Responsible Gaming View the page.
Deposits via bKash and Nagad typically reflect in your ji77 account within 1 to 3 minutes. Rocket may take a little longer — usually 5 to 15 minutes. Bank transfers generally take 1 to 3 business hours.
If it still hasn't arrived after 30 minutes, here's what to do:
1. Check your bKash or Nagad app to confirm the transaction was successful and that you have a transaction ID.
2. Contact ji77 Live Chat and provide the following details: transaction ID, the mobile number used, the amount, and the time of transfer.
3. The support team manually verifies the issue and typically resolves it within 15 minutes.
If a deposit fails: If money was deducted but hasn't appeared in your ji77 account, it will usually be automatically refunded to your bKash/Nagad within 1 to 6 business hours. If it still hasn't arrived after that, please contact support.
If it still hasn't arrived after 30 minutes, here's what to do:
1. Check your bKash or Nagad app to confirm the transaction was successful and that you have a transaction ID.
2. Contact ji77 Live Chat and provide the following details: transaction ID, the mobile number used, the amount, and the time of transfer.
3. The support team manually verifies the issue and typically resolves it within 15 minutes.
If a deposit fails: If money was deducted but hasn't appeared in your ji77 account, it will usually be automatically refunded to your bKash/Nagad within 1 to 6 business hours. If it still hasn't arrived after that, please contact support.
If the app won't open or keeps closing unexpectedly, try the following steps in order:
First: Force-close the app completely (including from the background), wait 30 seconds, then reopen it.
If that doesn't work: Open ji77's page on the Play Store or App Store — if an "Update" button appears, install the update. Older versions often stop working properly with the server.
If the issue persists: Go to Phone Settings → Apps → ji77 → Clear Cache (no need to uninstall). Clearing the cache often resolves loading issues.
If all else fails: Uninstall the app and download it again. You can find the latest version link on the ji77.world website. On Android, you may need to enable "Unknown Sources" in your security settings.
Until the app issue is resolved, use ji77.world on your mobile browser — all features are available there as well.
First: Force-close the app completely (including from the background), wait 30 seconds, then reopen it.
If that doesn't work: Open ji77's page on the Play Store or App Store — if an "Update" button appears, install the update. Older versions often stop working properly with the server.
If the issue persists: Go to Phone Settings → Apps → ji77 → Clear Cache (no need to uninstall). Clearing the cache often resolves loading issues.
If all else fails: Uninstall the app and download it again. You can find the latest version link on the ji77.world website. On Android, you may need to enable "Unknown Sources" in your security settings.
Until the app issue is resolved, use ji77.world on your mobile browser — all features are available there as well.
The minimum bet amount at ji77 is just ৳10 (ten taka). This means you can place a bet with as little as ৳10 in your balance. This is especially handy for new users — it lets you get a feel for the platform with minimal risk.
Minimum bet amounts may vary slightly across different markets:
— Standard Match Betting (Win/Draw/Win): ৳10
— Parlay / Accumulator Betting: ৳20
— Live Betting: ৳10
— Special markets (e.g. correct score): ৳15
Maximum bet limits vary by event and market — you can see them on the betting slip. You cannot place a bet that exceeds the maximum limit for a given market. For more details, Betting Go to the page.
Minimum bet amounts may vary slightly across different markets:
— Standard Match Betting (Win/Draw/Win): ৳10
— Parlay / Accumulator Betting: ৳20
— Live Betting: ৳10
— Special markets (e.g. correct score): ৳15
Maximum bet limits vary by event and market — you can see them on the betting slip. You cannot place a bet that exceeds the maximum limit for a given market. For more details, Betting Go to the page.
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Ask in Live Chat — you'll get a response within 3 minutes.
About the ji77 FAQ
It's completely normal to have questions before you start betting — or even mid-way through. ji77's FAQ page was created for exactly that reason: find answers to common questions all in one place in Bangla, and resolve issues before you even need to contact support.
Ji77 takes account security very seriously. From two-step verification to automatic session lock — every security measure is in place to protect your account and funds. Never share your password with anyone, and always use the official ji77.world domain.
Payment-related questions come up the most. Deposits from bKash, Nagad, or Rocket usually go through within a few minutes, though occasional delays can happen due to network or banking system issues. In that case, save your transaction ID and contact support for a quick resolution.
A quick tip for app users — keep the app updated. ji77 regularly releases new features and bug fixes. Older versions can sometimes cause login or payment issues. Enabling "Auto-update" on the Play Store or App Store will help you avoid this.
For questions not covered here, contact our Help Center Visit the page for a more detailed guide. Or ask us directly in Bangla via live chat. Our support team is available 24 hours a day, 7 days a week, with an average response time of three minutes.
Everything ji77 offers at a glance
Beyond common questions, these are features worth knowing about
Account Security
256-bit SSL encryption, two-step verification, and automatic session lock — your account and funds at ji77 are protected by multiple layers of security. You'll be notified immediately if any suspicious activity is detected.
Mobile Banking Support
bKash, Nagad, Rocket — you can start depositing from as little as ৳100 via all major mobile banking methods in Bangladesh. Transactions are typically completed within minutes.
Complete Transaction History
View up to 90 days of betting history and payment records from your dashboard. Filter by date or sport and track your own performance.
Responsible Betting Tools
Deposit limits, loss limits, cooling-off periods, and self-exclusion — all protection tools are available free of charge in your account settings. Stay in control and enjoy the game responsibly.
Mobile App & Web
All ji77 features are available on both the Android and iOS apps as well as the mobile web. Keeping the app updated ensures the best experience.
Bangla Support 24/7
Get help in Bangla for any issue. Our live chat typically responds within 3 minutes on average. Email support is also always available.
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